Terms of Sale

These terms apply to sales between Ertürk Metal (“Seller”) and the person or company buying products or services (“Buyer”). The site has no shopping cart or online payment; sales are formed by a written quote and order confirmation. Any special terms in the quote or order form take precedence over these general terms.

1. How a contract is formed

1. The Buyer sends a request by phone, WhatsApp, email or the contact form.
2. If needed, our team measures on site, or asks the Buyer for dimensions and photos.
3. The Seller prepares a written quote with product specifications, dimensions, price, delivery time and payment plan.
4. The contract is formed when the Buyer confirms the quote in writing (signature, email or WhatsApp message) and makes any deposit required.

2. Product specifications

Products are made to order, to measure, according to the Buyer’s dimensions, model, colour and material choices. Dimensions and specifications in the quote cannot be changed once production has started without the Seller’s approval. The Buyer is responsible for the accuracy of dimensions and information they supply; where the Seller takes the measurements, the Seller is responsible.

Photos on the site are examples. Because of handcraft and natural material differences, colour and texture may vary slightly.

3. Price and payment

• Prices are stated in the quote and are binding for the validity period written in the quote. If none is written, the quote is valid for 15 days from its date.
• The quote states clearly whether VAT is included.
• The payment method and plan (such as a deposit, with the balance on delivery or after installation) are stated in the quote.
• For international sales, payment is by cash or cheque (see section 9).

4. Delivery

• Delivery time depends on the product and workload. On average it is about 2 weeks for metal products and about 1 month for glass railings. The exact date is given in the quote or order confirmation; the period starts once the deposit and measurement approval are complete.
• In Türkiye, products are delivered in the Seller’s own vehicles, and our team measures and installs.
• The Buyer or their representative checks the goods on delivery. Visible damage, shortages or errors must be reported at the time of delivery.
• The Seller is not liable for delays beyond its control (weather, access or site obstacles, force majeure, or the Buyer’s incomplete preparation); the Buyer will be informed and a new date agreed.

5. Installation

Where installation is included in the quote, our team carries it out. The Buyer completes preparations in advance (suitable floor or wall, power and water connections, access). Additional work not foreseen in the quote that is discovered during installation is carried out after the Buyer is told and agrees.

6. Consumer withdrawal right

If the Buyer is a consumer, under Article 15 of the Turkish Distance Contracts Regulation, there is no right of withdrawal for goods prepared according to the consumer’s wishes or personal needs. Our products are made to measure, so orders in this category cannot be cancelled or returned once the contract has been formed. Cancellation requests for orders where production has not yet started are considered by agreement with the Seller.

For consumers in the EU, the exception for goods made to the consumer’s specifications or clearly personalised applies in the same way (for France, Article L221-28 3° of the Consumer Code).

The Buyer confirms they have read and understood this information before the contract is formed.

7. Defects, warranty and after-sales support

Our products are CE marked. The Seller is responsible for the product conforming to the contract. For defects that appear after delivery, the consumer’s statutory rights (repair, price reduction, replacement or termination) remain unaffected. The scope and duration of the warranty are stated in the quote and order documents.

The warranty does not cover misuse, lack of maintenance, third-party interference, impact or accidents. Maintenance advice is in the guides on our blog. For after-sales support, contact us.

8. Ownership

Ownership of the products may remain with the Seller until the full price in the quote has been paid.

9. International sales (France and other countries)

• Delivery takes about 1 month on average; the exact time is confirmed in the order.
• Payment is by cash or cheque.
• Customs clearance and international transport are handled by the Buyer, using their own freight and customs-broker companies; the Seller can suggest firms it works with. Import duties, taxes and fees are the Buyer’s.
• Installation by our team is possible within about 200 km of Béziers; elsewhere the Buyer or their chosen installer fits the product, with installation information supplied.
• Consumers in the EU keep the mandatory consumer-protection rights of their own country.

10. Personal data

The Buyer’s personal data is handled under our Privacy Policy.

11. Disputes

The parties will first try to settle disputes in good faith. For consumer sales in Türkiye, the Consumer Arbitration Committees and Consumer Courts have jurisdiction within the monetary limits announced each year. For other (commercial) sales, the courts and enforcement offices of İzmir have jurisdiction. Turkish law applies; consumers abroad keep the mandatory rights of their own country.

12. Entry into force

These terms take effect when the Buyer confirms the quote. The Seller may change them; changes apply to quotes issued after publication.